Shipping + Returns
Shipping rates + delivery times New Zealand
|All urban orders
|Flat rate $5 NZD (tracked + traced)
|3 - 7 business days delivery
|All rural orders
|Flat rate $10 (tracked + traced)
|3 - 8 business days delivery
Only items purchased on the INCO Studio website incostudio.com can be returned for refund or exchange.
Items purchased in a department store, specialty retailer or elsewhere must be returned to their original point of purchase. Should you make an error when ordering online, Inco Studio will gladly exchange for the item you intended to purchase.
The returned item must be unopened and in its original saleable condition. You are responsible for the shipping and additional postage charges. In the unfortunate event that you react to a product, you have the option of exchanging or refunding it.
All items must be returned to:
182 Ponsonby Road,
1011 New Zealand
You are responsible for the shipping costs incurred when sending items back to Inco Studio.
Should an item be damaged while it is being shipped to you, Inco Studio will provide you with a full refund or exchange. Return postage will be reimbursed in the case of damaged, defective or incorrectly sent items and a reimbursement will be issued in the original form of payment. In all cases, original proof of purchase must be provided and products must be returned within 14 days of receipt for Inco Studio to process any refund or exchange.
Please email email@example.com in advance of your intentions to return or exchange a product, so that our Inco Studio team can assist you with a smooth transaction.