Shipping + Returns

Shipping rates + delivery times New Zealand 

All urban orders Flat rate $5 NZD (tracked + traced) 3 - 7 business days delivery
All rural orders  Flat rate $10  (tracked + traced)
3 - 8 business days delivery



Only items purchased on the INCO Studio website can be returned for refund or exchange.

Items purchased in a department store, specialty retailer or elsewhere must be returned to their original point of purchase. Should you make an error when ordering online, Inco Studio will gladly exchange for the item you intended to purchase.

The returned item must be unopened and in its original saleable condition. You are responsible for the shipping and additional postage charges. In the unfortunate event that you react to a product, you have the option of exchanging or refunding it.

All items must be returned to:

INCO Studio
182 Ponsonby Road,
Ponsonby Auckland
1011 New Zealand

You are responsible for the shipping costs incurred when sending items back to Inco Studio.

Should an item be damaged while it is being shipped to you, Inco Studio will provide you with a full refund or exchange. Return postage will be reimbursed in the case of damaged, defective or incorrectly sent items and a reimbursement will be issued in the original form of payment. In all cases, original proof of purchase must be provided and products must be returned within 14 days of receipt for Inco Studio to process any refund or exchange.

Please email in advance of your intentions to return or exchange a product, so that our Inco Studio team can assist you with a smooth transaction.